Data Repository

SEE Data Resources: There are over 10 SEE data-bases, all of which cover operational log-files. The latter constitute histories of customers and servers, at the resolution of the individual transaction; in other words, records of all operational events at second-by-second resolutions. In particular, three SEE databases are internet-accessible for free use. These data originate in a small Israeli call center with 15 agents or so (Bank Anonymous, which was SEE’s first data base); in a large U.S. call center (USBank) with about 1000 agents; and a large Israeli hospital (HomeHospital) with about 1000 beds. An example of an active data-base, that is not open for remote access, is that of a large ambulatory hospital, with a medical staff of 300-400 physicians, nurses and administrators, who cater to about 1000 patients per day. The data-base covers the exact hospital location of each of these patients and staff, every 3 seconds since October 2013; as well as the full appointment book of the hospital, which specifies at second-resolution where each of these patients and staff should have been. This unique location data has been recorded via an RTLS (Real-Time-Location-System) that consists of 900 sensors, scattered over the ceilings of 8 clinical floors of the hospital.

Internet-accessible for free academic use databases (with documentation)

  • Small Israeli call center ( AnonymousBank ) with about 15 agents here
  • Large U.S. call center ( USBank ) with about 1000 agents here
  • Large Israeli hospital ( HomeHospital ) with about 1000 beds here 

SEELab email

Dear Researcher, the data is free for use. If used, please notify Prof. Avi Mandelbaum, at avim@ie.technion.ac.il or SEE Research Team, at  see@ie.technion.ac.il, and do acknowledge the data source in any of your work. We are glad that our data has been useful in supporting your research, and shall be happy if you share your PhD/papers with us – we do indeed proudly “collect” publications where our data is being used (you can find them in the recent publications or the publication archive).

Sincerely, SEE Lab Research Team