SEE Data Resources: There are over 10 SEE data-bases, all of which cover operational log-files. The latter constitute histories of customers and servers, at the resolution of the individual transaction; in other words, records of all operational events at second-by-second resolutions. In particular, three SEE databases are internet-accessible for free use. These data originate in a small Israeli call center with 15 agents or so (Bank Anonymous, which was SEE’s first data base); in a large U.S. call center (USBank) with about 1000 agents; and a large Israeli hospital (HomeHospital) with about 1000 beds. An example of an active data-base, that is not open for remote access, is that of a large ambulatory hospital, with a medical staff of 300-400 physicians, nurses and administrators, who cater to about 1000 patients per day. The data-base covers the exact hospital location of each of these patients and staff, every 3 seconds since October 2013; as well as the full appointment book of the hospital, which specifies at second-resolution where each of these patients and staff should have been. This unique location data has been recorded via an RTLS (Real-Time-Location-System) that consists of 900 sensors, scattered over the ceilings of 8 clinical floors of the hospital.
- Small Israeli call center ( AnonymousBank ) with about 15 agents here
- Large U.S. call center ( USBank ) with about 1000 agents here
- Large Israeli hospital ( HomeHospital ) with about 1000 beds here